Frequently Asked Questions
Everything you need to know about your Damson Madder experience.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I return an item?
Items can be returned within 30 days of receipt, provided they are in their original condition with tags attached. Please use our online portal to generate a return shipping label.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing and use recycled or organic materials whenever possible to ensure our products have a lower environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.